I do love ancestry.com. I credit the website for getting my research off of the ground and providing me with well over half of my source material. That being said, their customer service is horrible. They never check their own bulletin board system. The comments on their blog are an unmanaged mess. When I asked the genealogy community for some ancestry.com advice on Twitter, I received a trite reply from @ancestrydotcom directing me to their customer service. So after months of no leads, I decided to take the tweeted advice and email customer service. Here is my email, regarding an Italian collection that was added earlier this year...
Earlier this year a new collection was added, Potenza, Basilicata, Italy, Civil Registration Records, 1861-1938. This was an exciting addition for my research. However, the village in Potenza from which I have ancestors, Bella, only has records dating back to 1923 and only death (morti) records. This is a quarter century after my ancestors left.
My questions are;
Are there more records for the village of Bella than what has been added to the collection so far?
Do the older records, marriage, etc exist?
Does Ancestry.com have the rights to them?
What would be the time frame to see additions to this collection?
Is there someone that works at Ancestry.com that oversees this collection or collections of Italian records that I could be put in contact with?
Seems like some fairly straight forward questions. Perhaps, it is crossing a line to involve a content manager with what they consider a customer service issue, but I have seen some ancestry employees interact with the general public in non-ancesty venues.
Anyway, here is their reply;
We appreciate your message.
Ancestry.com is constantly undertaking projects to add new site content in order to help you to be successful with your family history research. However, at times various issues cause these projects to be rescheduled or reprioritized. If you wish to keep informed about new content being added to Ancestry.com or submit feedback regarding Ancestry.com content, you can visit the Ancestry.com Blog at http://blogs.ancestry.com/ancestry/category/ancestry-com/content/.
If there is anything else with which we might assist you, please let us know.
Thanks for the canned response that answered... how many was it?... oh yeah... ZERO of my questions!